Frequently Asked Questions
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- Click on the 'Graduation Booking' button on https://newcastle.reedgraduations.com.au/
- Enter your student number (digits only) and passcode, then click 'Go' (note, you received your unique passcode in your email invitation)
- Complete Step 1 - Graduation Package and click 'add to cart'
- Complete Step 2 - Guest Tickets and click 'add to cart'
- Click proceed to checkout
- Login to your Reed Graduation Services account (or sign up if a new user)
- Complete checkout prompts
Your Graduation package costs $195 and includes the following: Your ticket to the ceremony and graduate reception afterwards Up to 2 guest tickets to the ceremony and graduate reception afterwards Hire of your academic dress (regalia) including gown and coloured hood. Your trencher or bonnet to keep as a memento if applicable.
Yes! The default option in the registration portal is the hire package. If you wish to purchase academic dress please email graduation@newcastle.edu.au
Your graduate package includes up to 2 guest tickets, in addition to your ticket and academic dress hire. Order your guest tickets in step 2 of the Graduation Booking procedure (above). You will be prompted to complete guest details. This is so we can email them the guest tickets. You will also get a copy of the guest tickets, with your confirmation email. If you’re not sure who you would like to bring as guests at the time of registering, you may put your own contact details in the guest details fields. You can come back and update this at a later date.
Additional guest tickets may be made available once the initial registration period has closed. You will be emailed information on when and how to purchase additional guest tickets 1 -2 weeks prior to the ceremony. If available for your ceremony, additional guest tickets will cost $35 each. They are not always guaranteed and are subject to capacity of the venue. If made available, additional tickets will be sold on a first-come, first-served basis until all are exhausted.
No, guest tickets are only required for those attending the ceremony as a guest. You do not need to bring guests to your ceremony; however the $195 graduation package fee remains the same, regardless of whether you bring up to 2 guests or not.
Children under two years old can enter without a guest ticket on the condition they sit with an adult who holds a guest ticket. Older children will require guest tickets.
If you can no longer attend your ceremony, you may request a swap to an alternative ceremony, or request a refund. All refund requests must be made in writing to hello@reedevents.com.au at least 2 days before the Graduation series commences. If you do not request a refund by the cut-off date and are unable to attend your ceremony at short notice due to unforeseen circumstances, you may be eligible to attend the next round of ceremonies, free of charge. Please email graduation@newcastle.edu.au outlining the circumstances that prevented you from attending your ceremony.
Our studios are available before and after the ceremony. You can proceed to the photography area as soon as you have your gown, and immediately after the ceremony. Our studios close (temporarily) strictly 45 minutes before the ceremony commences.
No. we take a photograph of every single graduate. A photo of every graduate is available to view and purchase immediately after the ceremony. To save time on the day click here to pre-book online.
These items will be available to collect immediately after the ceremony at the Stage Desk. If you forget to collect these items, we will need to charge a postage fee to send the items after graduation.
Should you require any hotel recommendations for you or your guests for your upcoming Graduation, please head to our official Reed Events HotelPlanner website to view and reserve your perfect graduation stay at competitive rates. Should you require assistance with your booking, please contact the HotelPlanner Customer Service: VIPres@hotelplanner.com or +61 238 147 692.
- Visit newcastle.reedgraduations.com.au,
- Enter your 'G' reference code from your studio session booking and then click GO.
- Your images will appear in a slide show format. Use the arrows to scroll through the images.
If you receive the message “Sorry, please try another code”, your photographs may still be uploading. Please allow 5 business days from graduation day for the images to be available to view. If you continue to have trouble after this period, please contact our staff at hello@reedevents.com.au
- Visit newcastle.reedgraduations.com.au
- Enter your 'G' reference code from your studio session booking and then click GO.
- Your images will appear in a slide show format. Click ‘order photos’ to start your order.
- Choose from the three options above the image: ‘Select a print’, ‘Select a canvas’ OR ‘Select a digital copy’.
- Use the side arrows to click through to your desired image. (There are artistic effects and framing options available underneath the image.)
- Click ‘add to cart’. You can then choose to continue selecting more photographs, or continue to checkout.
- If you haven’t already done so, you will need to create an account with us. This way we can save your shipping address and contact details for any future purchases.
- Follow the prompts to checkout. A receipt will be emailed as confirmation.
- Go to our website and login to your account.
- Then click 'My Account' in the top right corner and then 'My Orders' from the dropdown menu.
- On the order summary page, click the 'download' button next to the relevant order.
- From this link you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.
Please note: Pre-booked orders and orders placed shortly after graduation: Your digital image files will be available to download from "My Account" within 48 hours after your graduation.
Having trouble? Please contact our staff at or on 1300 361 806.
- Visit newcastle.reedgraduations.com.au.
- Select the date and time of your ceremony. Click GO.
- This will show everyone who crossed the stage. Select your image and then your preferred format (print/digital, etc.)
- Click ‘add to cart’ and follow the prompts to checkout.
Reed Events are dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately 4 weeks after ordering. Digital images are available online instantly after you place your order. Framed images can take up to 6 weeks due to the nature of creating custom frames.
To view our photography price list please click here. All prices are quoted in Australian Dollars (AUD).
All prices are quoted in Australian Dollars (For physical photo items, the postage fee ranges from $15 - $30 within Australia. Overseas postage is calculated based on the product item and destination. Digital items do not attract a postage fee.